ServiceDesign

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Contextual Knowledge in Design+

Everytime that I sit down to design or review a product or service presentation, I often ask what what do...

Read More+ 10 months ago
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Empathy+

For the past 5 months I’ve been working on Vodafone Germany customer journeys, trying to understand that ticks their customers...

Read More+ 2 years ago
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Experience is the “NEW” Product (Video)+

The official video from my presentation last month at the NEXT Service Design conference in Berlin. The slides are available...

Read More+ 2 years ago
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Customers Vs Users+

Last week I picked up a post from Jack Dorsey (founder of both Twitter and Square) in which Jack advises...

Read More+ 2 years ago
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Experience is the “NEW” Product+

UPDATE: the video of the presentation is now available here. We’ve been riding on a wave of consumerism since the...

Read More+ 2 years ago
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Design the New Business+

Design and business can no longer be thought of as distinct activities with individual goals. Design the New Business is...

Read More+ 3 years ago
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Designing Better Service Experiences+

Continuum and the AIGA convened a group of top business leaders and innovators from a variety of backgrounds and industries...

Read More+ 3 years ago
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MIT Media Lab Identity+

Richard The & “The Green Eyl” new visual identity for the MIT Media Lab its as brilliantly clever as beautiful!...

Read More+ 4 years ago
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Customer Journey Canvas in Portuguese+

Developed by Marc Stickdorn and Jakob Schneider the Customer Journey Canvas is a nice tool described and used in their...

Read More+ 4 years ago