For the past 5 months I’ve been working on Vodafone Germany customer journeys, trying to understand that ticks their customers...
UX
About the Author
I'm Pedro Custódio, and this is my long running blog. I'm passionate about products and services and their users. For some years now I've also been organizing SHiFT a conference for people to discuss ideas, technology and the future in general.
Alto by AOL+
I have to confess that I’m refreshingly surprised of how cool and clean the Alto Mail interface looks like. Mail...
Experience is the “NEW” Product (Video)+
The official video from my presentation last month at the NEXT Service Design conference in Berlin. The slides are available...
Customers Vs Users+
Last week I picked up a post from Jack Dorsey (founder of both Twitter and Square) in which Jack advises...
Experience is the “NEW” Product+
UPDATE: the video of the presentation is now available here. We’ve been riding on a wave of consumerism since the...
Urbanflow: an operating system for cities+
In a time when the urban population has outpaced the one living in rural environments, our cities although a marvelous...
Robots @ School+
A few years back while I got a glimpse or better written I was remembered how the younger versions of...
wi-GO+
wi-GO is a project aimed to building a barrier-free society, it’s a robot system based on Microsoft sensor technology Kinect,...
Customer Journey Canvas in Portuguese+
Developed by Marc Stickdorn and Jakob Schneider the Customer Journey Canvas is a nice tool described and used in their...
Things of yesterday…+
After seeing this, can’t help but to wonder how things will be in 10 years (heck even just in 5)....
World Usability Day 2010+
The day is almost over but I’ve hardly close to finish my post about this year’s topic – Communication, so...
Attention Span & Peripheral Vision by Ford+
A few months ago, Ford unveiled the new eco-friendly instrument cluster called the SmartGauge in some of it’s new hybrid...