UX

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Contextual Knowledge in Design+

Everytime that I sit down to design or review a product or service presentation, I often ask what what do...

Read More+ 10 months ago
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UX Lead for Vodafone Germany+

Its as big for me as it is a uniquely great challenge for the upcoming times, but today I’m just...

Read More+ 10 months ago
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What do you want people to feel?+

Apple WWDC 2013 keynote intro video was an ode to technological achievement, a company vision of perfection, a celebration of...

Read More+ 2 years ago
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Empathy+

For the past 5 months I’ve been working on Vodafone Germany customer journeys, trying to understand that ticks their customers...

Read More+ 2 years ago
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Alto by AOL+

I have to confess that I’m refreshingly surprised of how cool and clean the Alto Mail interface looks like. Mail...

Read More+ 2 years ago
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Experience is the “NEW” Product (Video)+

The official video from my presentation last month at the NEXT Service Design conference in Berlin. The slides are available...

Read More+ 2 years ago
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Customers Vs Users+

Last week I picked up a post from Jack Dorsey (founder of both Twitter and Square) in which Jack advises...

Read More+ 2 years ago
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Experience is the “NEW” Product+

UPDATE: the video of the presentation is now available here. We’ve been riding on a wave of consumerism since the...

Read More+ 2 years ago
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Urbanflow: an operating system for cities+

In a time when the urban population has outpaced the one living in rural environments, our cities although a marvelous...

Read More+ 3 years ago