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Berg’s Pixel Track+

BERG – one of my favourite companies and a constant reminder of the power of connecting thinking and delivery, has...

Read More+ 3 years ago
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Experience is the “NEW” Product (Video)+

The official video from my presentation last month at the NEXT Service Design conference in Berlin. The slides are available...

Read More+ 5 years ago
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Experience is the “NEW” Product+

UPDATE: the video of the presentation is now available here. We’ve been riding on a wave of consumerism since the...

Read More+ 5 years ago
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Customer Journey Canvas in Portuguese+

Developed by Marc Stickdorn and Jakob Schneider the Customer Journey Canvas is a nice tool described and used in their...

Read More+ 6 years ago